Customer Support

Product Support — 24 x 7 x 365

(depending on support contract)

Product issues can be reported to Critical Path by telephone, email or online. All Critical calls must be followed with a phone call to the numbers below.

Customers with support login credentials, please use the Customer Support Login located in the navigation bar.

In addition to online call logging, the following features are now also available:

• Search through cases by status, priority and date
• View and update existing calls by using the Case Number
• Closed cases will also be available for viewing if you want to check an issue which may have arisen before.

You can now update your calls online. For any email updates, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Please ensure that the subject line contains the case reference [ ref:xxxxxxx.xxxxxxxxx:ref ].